Greenlight Terms and Conditions. These take precedent over any other source and may be updated without notice from time to time.

Same Day Service applies to tickets or collections booked for pre 11am weekdays only.
Same Day Service may not always be available and is repair and circumstance dependent.
Items will remain in our possession until full payment is cleared.
Any service listed as unlimited is subject to a fair usage policy.
Any unclaimed/redundant hardware will be disposed of after 30 days.
New goods have a warranty of 12 months from date of invoice.
Refurbished goods have a 90-day labour only warranty from date of invoice.
Open/brown box (unfulfilled orders) goods have 12-month manufacturer’s warranty. Receipt must be presented to the manufacturer in order to enable new warranty and may have been previously registered.
Second-hand goods marked SE have no warranty and are sold as is.
No-Fix, No-Fee applies to repairs we cannot resolve, not due to non-customer approval or parts no longer available.
A fixed cost of £15 will be charged at our discretion if a quoted repair does not go ahead.
Fixed fee remains the same regardless of duration or labour, with the exception of parts.
Quotes are on current condition of items, if removed from premises a re-quote is required.
All work has a 30day labour only warranty unless otherwise stated apart from malware/software issues which are not covered.
Payments may be made via Cash, Bank Transfer or Card.
Balance is payable upon presentation.
GL do not take any responsibility for any media/hardware left in our possession.
No internet security or antivirus product is infallible. GL recommends ESET products. Support for these products is provided by ESET. GL cannot be held responsible or liable for any malware infections or data loss resulting thereof.
You will be given a rough estimate of repair duration and updated throughout.
Your data will not be passed on or stored (unless for our records and warranty) without authorisation.
We cannot guarantee the integrity or safety of data whilst work is being carried out.
GL cannot be held responsible for loss of data/earnings as a result of a fault beyond our reasonable control.
If we deem that a customer relationship has broken down, we will ask Trading Standards to step in.
GL reserves the right to cease communications with customers who become abusive or aggressive.
On occasion parts can fail and GL cannot be held responsible for this unless due to our negligence.
Complaints must be received in writing to Greenlight 14 Willingdon Park Drive, Eastbourne BN220BS, within reasonable time.
We aim to rectify complaints within 10 working days.
No refunds unless there is a breach of contract. Direct replacement or a credit note only. Proof of purchase required.
GL Does not give refunds on labour or fixed fee charges.
GL may contact you by newsletter on occasion unless requested not to by you.

Last Upated 08/04/20